Question 1

When will I receive my match tickets?

Accepted Answer

Match tickets are typically delivered 24-48 hours prior to the event via email or our designated app.

Question 2

What is the cancellation policy for my package?

Accepted Answer

Our cancellation policy varies depending on the package and the event. Generally, cancellations made 60 days or more prior to the event will receive a partial refund minus a service fee. Cancellations made within 60 days are non-refundable. For specific details regarding your package, please refer to the terms and conditions at the time of booking.

Question 3

When will I receive my hotel voucher for my booking?

Accepted Answer

You will receive your hotel voucher approximately one week before check-in. It will be sent to your registered email.

Question 4

How do I know if my seats are together?

Accepted Answer

We always strive to seat groups together. For most events, tickets booked under the same reservation will be seated together unless otherwise specified. If there are any exceptions, we will notify you in advance.

Question 5

Are travel arrangements included in my package?

Accepted Answer

Travel arrangements such as flights are not typically included unless otherwise stated. However, we can offer assistance in booking flights and transfers for certain packages at an additional cost.

Question 6

Can I upgrade my hotel or match tickets?

Accepted Answer

Yes, upgrades for hotels and match tickets are available for most packages, subject to availability. Please contact our customer service team for details on upgrade options. bookings@infinitysportstravel.com

Question 7

What happens if the event is rescheduled or cancelled?

Accepted Answer

If the event is rescheduled, your tickets will remain valid for the new date. If the event is cancelled, we will provide you with the options available, which may include a refund or credit toward future events, depending on the specific event's policy.

Question 8

Will transportation to the event be provided?

Accepted Answer

Some packages may include transfers to and from the event venue or return airport transfers, but this is dependent on the specific package you select. If transfers are included, it will be clearly listed in your package details.

Question 9

How do I contact customer support if I have an issue during my trip?

Accepted Answer

We provide customer support during your trip. You can contact us via phone or email, and one of our travel representatives will be available to assist you at any time. bookings@infinitysportstravel.com(mailto:bookings@infinitysportstravel.com)

Question 10

Can I make special requests for dietary needs or accessibility at the hotel or event?

Accepted Answer

Absolutely. Please inform us at the time of booking of any dietary or accessibility needs, and we will do our best to accommodate your requests with the hotel and event providers.

Question 11

Is travel insurance included in my package?

Accepted Answer

Travel insurance is not typically included in our packages, but we highly recommend purchasing it separately to cover unforeseen circumstances.

Question 12

Are children allowed on sports travel packages?

Accepted Answer

Yes, children are welcome on most of our packages. However, certain events may have age restrictions, so please check with us if you are planning to travel with children.

Question 13

When should I arrive at the venue for the event?

Accepted Answer

We recommend arriving at least 60-90 minutes before the event to ensure smooth entry and avoid any delays due to security checks or crowds.

Question 14

Is Infinity Sports Travel (Travelpack) licensed with ABTA, ATOL, and IATA?

Accepted Answer

Yes, Infinity Sports Travel (Travelpack) is fully licensed and accredited with ABTA, ATOL, and IATA. These certifications ensure that your bookings are financially protected and that we adhere to the highest standards in the travel industry. You can book with confidence knowing that your trip is safe and secure.

Question 15

Can I book additional excursions or experiences as part of my sports travel package?

Accepted Answer

Yes, we offer a variety of add-ons such as stadium tours, and city sightseeing tours. Please contact us for more information on how to customize your package.

Question 16

What happens if I lose my match tickets or hotel voucher?

Accepted Answer

If you lose your match tickets or hotel voucher, contact us immediately. We will do our best to assist you in retrieving replacement documents, though it may depend on the event’s specific policies.

Question 17

Can I transfer my tickets or travel package to someone else?

Accepted Answer

Ticket and package transfers are possible in some cases but are subject to the terms and conditions of the event organizer. Please contact us for assistance with transferring your booking to another person beforehand.

Question 18

How far in advance should I book my sports travel package?

Accepted Answer

We recommend booking as early as possible, especially for high-demand events like the FIFA World Cup, Wimbledon, or the Champions League Final. Early bookings ensure better availability and special early bird pricing on tickets and accommodations.

Question 19

Will I need a visa to travel to the event destination?

Accepted Answer

Depending on your nationality and the event location, you may require a visa. We recommend checking visa requirements with the relevant embassy or consulate. We do not provide visas.

Question 20

Can I get a group discount if I book for a large party?

Accepted Answer

Yes, we offer special rates for group bookings. Please reach out to us directly for group pricing and availability, and we’ll help you customize a package that fits your group’s needs.

Question 21

Do I need to be vaccinated or follow any COVID-19 protocols for my trip?

Accepted Answer

COVID-19 protocols, including vaccination requirements, vary by country and event organizer. We recommend checking the latest travel advisories and health regulations before your trip.

Question 22

What if I want to extend my stay after the event?

Accepted Answer

We can assist with extending your stay by arranging additional nights at your hotel or planning extra activities. Just let us know your preferences at the earliest, and we’ll tailor your travel itinerary accordingly.

Question 23

Can I choose my seating category for the event?

Accepted Answer

Yes, most of our packages offer different seating categories to suit your preference. From standard seating to premium or VIP options, we’ll provide you with available choices when booking your package.

Question 24

What happens if I miss my flight or transportation to the event?

Accepted Answer

If you miss your flight or transportation, please contact us immediately. We will assist you in making alternative arrangements, although additional costs may apply depending on availability and the timing of the missed connection.

Question 25

What is included in a typical sports travel package?

Accepted Answer

A typical sports travel package includes match or event tickets, accommodation, and sometimes additional perks such as transfers, VIP hospitality, or exclusive experiences like stadium tours. The specific inclusions vary depending on the package, and additional options can often be added based on your preferences.

Question 26

What forms of payment do you accept?

Accepted Answer

We accept bank transfers, and in some cases, instalment payment options. Please refer to the booking terms section at checkout or contact us for specific payment details. bookings@infinitysportstravel.com(mailto:bookings@infinitysportstravel.com)

Question 27

How do I know my booking is confirmed?

Accepted Answer

Once your booking is completed, you will receive a confirmation email with all the details of your package. If you do not receive this within 24 hours, please contact our support team to verify your booking. bookings@infinitysportstravel.com(mailto:bookings@infinitysportstravel.com)

(44) 20 3725 8807

Open 7 days 9am-8pm

FAQ

sales@infinitysportstravel.com

020 3725 8807