Frequently asked questions

Match tickets are typically delivered 24-48 hours prior to the event via email or our designated app.

Our cancellation policy varies depending on the package and the event. Generally, cancellations made 60 days or more prior to the event will receive a partial refund minus a service fee. Cancellations made within 60 days are non-refundable. For specific details regarding your package, please refer to the terms and conditions at the time of booking.

You will receive your hotel voucher approximately one week before check-in. It will be sent to your registered email.

We always strive to seat groups together. For most events, tickets booked under the same reservation will be seated together unless otherwise specified. If there are any exceptions, we will notify you in advance.

Travel arrangements such as flights are not typically included unless otherwise stated. However, we can offer assistance in booking flights and transfers for certain packages at an additional cost.

Yes, upgrades for hotels and match tickets are available for most packages, subject to availability. Please contact our customer service team for details on upgrade options. bookings@infinitysportstravel.com

If the event is rescheduled, your tickets will remain valid for the new date. If the event is cancelled, we will provide you with the options available, which may include a refund or credit toward future events, depending on the specific event's policy.

Some packages may include transfers to and from the event venue or return airport transfers, but this is dependent on the specific package you select. If transfers are included, it will be clearly listed in your package details.

We provide customer support during your trip. You can contact us via phone or email, and one of our travel representatives will be available to assist you at any time. bookings@infinitysportstravel.com(mailto:bookings@infinitysportstravel.com)

Absolutely. Please inform us at the time of booking of any dietary or accessibility needs, and we will do our best to accommodate your requests with the hotel and event providers.

Travel insurance is not typically included in our packages, but we highly recommend purchasing it separately to cover unforeseen circumstances.

Yes, children are welcome on most of our packages. However, certain events may have age restrictions, so please check with us if you are planning to travel with children.

We recommend arriving at least 60-90 minutes before the event to ensure smooth entry and avoid any delays due to security checks or crowds.

Yes, Infinity Sports Travel (Travelpack) is fully licensed and accredited with ABTA, ATOL, and IATA. These certifications ensure that your bookings are financially protected and that we adhere to the highest standards in the travel industry. You can book with confidence knowing that your trip is safe and secure.

Yes, we offer a variety of add-ons such as stadium tours, and city sightseeing tours. Please contact us for more information on how to customize your package.

If you lose your match tickets or hotel voucher, contact us immediately. We will do our best to assist you in retrieving replacement documents, though it may depend on the event’s specific policies.

Ticket and package transfers are possible in some cases but are subject to the terms and conditions of the event organizer. Please contact us for assistance with transferring your booking to another person beforehand.

We recommend booking as early as possible, especially for high-demand events like the FIFA World Cup, Wimbledon, or the Champions League Final. Early bookings ensure better availability and special early bird pricing on tickets and accommodations.

Depending on your nationality and the event location, you may require a visa. We recommend checking visa requirements with the relevant embassy or consulate. We do not provide visas.

Yes, we offer special rates for group bookings. Please reach out to us directly for group pricing and availability, and we’ll help you customize a package that fits your group’s needs.

COVID-19 protocols, including vaccination requirements, vary by country and event organizer. We recommend checking the latest travel advisories and health regulations before your trip.

We can assist with extending your stay by arranging additional nights at your hotel or planning extra activities. Just let us know your preferences at the earliest, and we’ll tailor your travel itinerary accordingly.

Yes, most of our packages offer different seating categories to suit your preference. From standard seating to premium or VIP options, we’ll provide you with available choices when booking your package.

If you miss your flight or transportation, please contact us immediately. We will assist you in making alternative arrangements, although additional costs may apply depending on availability and the timing of the missed connection.

A typical sports travel package includes match or event tickets, accommodation, and sometimes additional perks such as transfers, VIP hospitality, or exclusive experiences like stadium tours. The specific inclusions vary depending on the package, and additional options can often be added based on your preferences.

We accept bank transfers, and in some cases, instalment payment options. Please refer to the booking terms section at checkout or contact us for specific payment details. bookings@infinitysportstravel.com(mailto:bookings@infinitysportstravel.com)

Once your booking is completed, you will receive a confirmation email with all the details of your package. If you do not receive this within 24 hours, please contact our support team to verify your booking. bookings@infinitysportstravel.com(mailto:bookings@infinitysportstravel.com)