Helpdesk

We recommend that you call us should you require an accessible match ticket and cabin.  Each individual stadium will have their own accessibility policies, please check on each stadium's individual website.  Should you have any further queries please contact Guest Services

Due to security reasons, visitors are not permitted on board.

Yes, our ABTA member number is Y6283 (Infinity Cruises - our parent company). Being an ABTA member means we're supported by the largest travel body regulators and as such we strictly follow the ABTA code of conduct.  Further information can be found on their website: www.abta.com

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The ship has a set itinerary for the Tournament, should your request correspond with check-in/check-out days and availability we will endeavour to meet your request.  Please contact Guest Services as soon as possible.  

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Infinity Sports Travel packages can be purchased from key territories around the world.

Additional packages can be purchased at any time in the run up to the Tournament, subject to availability. Infinity Sports Travel will make every effort to allocate cabins and match seats together when requested, but this cannot be guaranteed. Please advise Guest Services of your special request.

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We have limited availability for category 1 and 2 tickets at some matches.  Please contact our Sales department for prices and availability.

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To see if you require a visa for France please click here.

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We recommend you visit the website here for up-to-date passport information.

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We do not include travel insurance in our packages.  We strongly recommend that you take independent travel insurance on the day you confirm your booking, ensuring the cover includes event / travel / trip cancellation and epidemic / pandemic cover for peace of mind.

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Infinity Sports Travel operates a fair ticket allocation policy. Bookings are allocated the best available match tickets for the package in order of receipt of full payment. Match tickets ordered under one booking number will, wherever possible, be seated together. Seats will be allocated in close proximity to the Tournament. Exact seat numbers will be advised at point of receiving match tickets. These details cannot be disclosed prior to delivery.

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You will receive notification from Guest Services when these services are available to pre-book.  Bookings will be made on the NCL APP and will be payable in US$.

Please note: Speciality dining can be pre-booked online for parties of up to eight guests. If you'd like to pre-book speciality dining for larger parties, please contact Guest Services.

An updated listing of Shore Excursions is available approximately 4 months prior to sailing.  Shore Excursions will also be bookable at the ship's Shore Excursion Desk on board.

Invoices can be settled by bank transfer, credit card or debit card.  Please note that international credit card payments are subject to an administration fee.  We do not accept Diners Club Card.

Each guest is allowed up to two pieces of checked luggage, with a 22 kg maximum each. If travelling by air, remember that airlines do have their own checked baggage and hand luggage restrictions, so please check these before you travel.

We recommend you check with your mobile phone provider for overseas roaming information.

We are unable to offer assistance with passport or visa applications.  We recommend you check with your local government for application processes.

Yes, all our packages are ATOL protected giving you peace of mind. We will provide an ATOL certificate alongside your booking confirmation. ATOL number Y6792 (Infinity Cruises - our parent company).

There is no dress code in the stadiums and Rugby apparel is welcome.  

A maximum of 10 guests can be booked online.  Any group requests larger than 10 should be referred to our Sales Team via the Get In Touch Button.

The exact transfer times for each match will be advised onboard.  Please check each individual stadiums website for opening and closing times during the Tournament.

We want all guests to be comfortable on board, so all public areas throughout the ship are smoke free.  Smoking is not permitted in cabins or on balconies.  There are dedicated smoking areas.

The full Rugby World Cup France 2023 Ticket Terms and Conditions can be found here

Rugby packages are not designed with children in mind. Please notify Guest Services if you have any children aged 6 months - 16 years old in your group.  Please check the Rugby World Cup France 2023 Ticket Terms and Conditions.

Rugby tours are not designed with children in mind. Please notify Guest Services if you have any children aged 6 months - 16 years old in your group.  Young adults may be asked for photographic identification in areas where alcohol is served.  Babies under 6 months are not permitted onboard.  

All packages include the following:

• Full cruise itinerary
• Food and beverage on-board
• Return transfers on match days
• Official Rugby World Cup France 2023 match ticket/s
• Rugby World Cup France 2023 gift

• Full assistance of an experienced Infinity Sports Travel representative

It is advised that guests prepare and dress for all weather occasions. There may be no cover on parts of your journey to the stadium. (Please note: large umbrellas may be a prohibited item.)

We recommend that you advise the individual restaurant onboard the ship when dining.  We will not be collecting dietary requirements for these packages.

When it comes to what to wear, feel free to wear what you like, however we do have some basic guidelines.

Onboard Casual: Dress casually anytime during the day, in the buffet and in most speciality restaurants. There is no need to pack black tie! We encourage the wearing of rugby shirts at any time whilst on board, however, you may feel more comfortable not wearing them in the specialty dining restaurants.

Our policy depends on when you notify us of your wish to cancel. You will be charged:

• Bookings made before 31 December 2022: 25% of full payment (your deposit)
• Bookings made between 1st January and 31 May 2023: 50% of full payment. If you have not paid 50% of the cost of the package by the time of cancellation, you must immediately pay the balance before cancellation will take effect.

• Bookings made on or after 1st June 2023: 100% of trip cost.

Shore Excursions, speciality dining, entertainment and Spa activities can be purchased by guests in advance.  You will receive notification from Guest Services when these services are available to pre-book.  Please note bookings will be made on the NCL App and will be payable in US$.

You will be contacted by Guest Services with a link for all personal information that will be required prior to you boarding the ship.  All fields must be completed for each guest.  It is the lead booker's responsibility to make sure this is completed. If the details are not complete you may be refused boarding.

Initial invoices will be raised within 3 working days of order confirmation. Subsequent invoices will be sent depending on the appropriate payment terms. All invoices are sent via email and contain payment instructions.  

There are different payment options, depending on when you make your booking.  

• A 25% deposit is required at time of booking for orders booked before 3 December 2022
• A 50% deposit is required at time of booking for orders booked between January and 30 March 2023
• All balance payments are due on or before the 31st May 2023

You can find full details of all the host cities on the official RWC2023 website

You will find our full Terms and Conditions here.

A Category 3 ticket is included in all our packages.

You can find full details of all the host stadiums on the official RWC2023 website

Infinity Sports Travel is working in partnership with Norwegian Cruise Line for Rugby World Cup France 2023.  The ship you will be enjoying is called EPIC and you can view further details here.

Rugby legends will entertain guests on board. The identity of the guest speakers will be kept as a surprise until the day.  A full entertainment programme will be provided onboard